Workplace Investigations: Basic but Important Tips
Duration: 60 Minutes
17 Days Left To REGISTER
Id: 210438
Serena Ittoo
Overview
This focused 1-hour webinar delivers practical, step-by-step guidance for conducting basic workplace investigations - from receiving a complaint to final resolution. Attendees will gain insight into investigation planning, neutrality, documentation, confidentiality, and decision-making. It’s a must-attend session for professionals who want to ensure legal alignment and ethical consistency in how workplace concerns are addressed.
Why you should Attend
If you're responsible for handling complaints, managing employee concerns, or leading HR processes, this session equips you with the foundational knowledge you need to navigate investigations with care and compliance. You'll learn what to do, what to avoid, and how to protect both your people and your organization through a structured, fair, and defensible process.
Areas Covered in the Session
- The purpose and scope of workplace investigations
- When and why to initiate an investigation
- How to ensure neutrality and avoid bias
- Conducting interviews: tone, phrasing, and boundaries
- Documentation best practices
- Maintaining confidentiality and managing communication
- Making informed, fair decisions based on evidence
- Post-investigation actions and follow-up
Who Will Benefit
- HR Officers and Business Partners
- Line Managers and Team Leaders
- Employee Relations and People Operations Teams
- Business Owners handling internal complaints
- Any professional responsible for people management or HR compliance
Speaker Profile
Serena is a licensed Master NLP Practitioner and transformational coach specialising in helping professionals, leaders, and teams overcome anxiety, self-doubt, and workplace stress to unlock their full potential. With a results-driven yet empathetic approach, Serena empowers individuals and organisations to foster resilience, enhance focus, and cultivate a positive, thriving workplace environment.
Renowned for her ability to connect deeply with clients, Serena guides them through practical tools and strategies to reduce stress, improve confidence, and build emotional resilience. Her methods have transformed lives, from individuals seeking clarity in their personal lives to corporate leaders looking to navigate high-pressure environments with composure and impact.
Growing up, Serena was inspired by her mother, a Counsellor and Mentor, to embrace personal development early in life. This foundation shaped her ability to overcome challenges, and gave her a unique perspective on growth and resilience. Alongside her professional credentials, Serena holds a First-Class BSc in Songwriting & Music Production, demonstrating her creative and holistic approach to problem-solving and personal development.
Serena has also applied NLP techniques to overcome personal adversities, including bereavement, and has used these same tools to help others navigate change, develop mental clarity, and achieve their goals. Her own experiences fuel her passion for guiding others in crafting sustainable habits and building confidence in both their personal and professional lives.
Access Recorded Version
One Attendee / Group Attendees
Unlimited Viewing Recorded Version for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)