Regulation E - The Basics and Error Resolution

Duration:
90 Minutes  
Instructor
Donna K Olheiser

This webinar will address several intriguing questions and use real-life scenarios to demonstrate how Regulation E is applied for an error on the consumer statement to the loss of a debit card. This is a must-attend to help you see Regulation E error resolution in a simple format and demonstration.

Recorded
Refund Policy

Overview

Define Regulation E, what it is and who does this apply to in the ACH network and card world.

Provide the meaning to Reg E terms such as consumer account and access device.

List the steps involved in the Reg E error resolution process for electronic fund transfers (EFTs).

Identify what happens when the consumer experiences the loss of a debit card (who's responsible for what?).

Illustrate examples of how to handle specific types of unauthorized transactions relative to Reg E.

Describe when and to whom a specific party is liable (financial institution and/or consumer) by using specific examples.

Why you should Attend

  • What is the error resolution process for a consumer communicating with the financial institution and the research time, plus the timing of providing provisional credit and then "what if" there is no error, what are the guidelines for providing notice to consumer and overdraft protection when the provisional credit is reversed?
  • What are the maximum liability amounts that the consumer is liable for when they experience the loss of a debit card?

 

This webinar will address several intriguing questions and use real-life scenarios to demonstrate how Regulation E is applied for an error on the consumer statement to the loss of a debit card. This is a must-attend to help you see Regulation E error resolution in a simple format and demonstration.

Areas Covered in the Session

  • Regulation E compliance tips when handling unauthorized transactions
  • Definitions for consumer account, access device, electronic terminal and more
  • Time frames for consumer when reporting errors to the financial institution
  • Consumer liability and responsibility for unauthorized transactions
  • Loss or theft of debit card and liability of which party for those transactions not authorized
  • Financial institution liability and responsibility when handling errors to consumer accounts

Who Will Benefit

  • ACH Operations Staff
  • Compliance Officers
  • ACH Managers
  • Electronic Payments Professionals
  • AAPs - (current AAPs and aspiring AAPs) keeping up with changes in ACH rules and interested in sitting for the AAP exam in October, or wanting to earn AAP Continuing Education (CE) credits to keep their AAP designation

Speaker Profile

Donna K Olheiser founded Dynamic Mastership, LLC in December 2014 to utilize her 24+ years’ experience in the financial services industry, by sharing her passion for training financial institutions and organizations on the Rules and processes for electronic payments (with her specialty being ACH payments). She holds the Accredited ACH Professional (AAP) designation (achieved in 2004).

Donna’s experience before founding Dynamic Mastership, includes 9 years’ serving as the Education Service Director at a Regional Payments Association (RPA), where she managed and facilitated the entire Education program for nearly 800 financial institution members. Prior to that, Donna spent 14 years with the Federal Reserve Bank of Minneapolis in various departments, where she started her training career as the Training and Development Specialist in 2003.

Donna is a certified Master Trainer who continually uses her extensive knowledge, experience, enthusiasm, and passion for transferring payment processing details, while using the adult learning theory is remarkable! Her training style has helped many payment professionals remain consistently informed of the NEW and ever-changing NACHA Operating Rules and explaining how the Rules apply when performing daily operational tasks including complex return and exception processing. She incorporates scenarios and examples in her detailed training, so the Rules are easy to comprehend and apply to real-life day-to-day ACH processing. Donna’s ability to engage the learner through the entire training event helps the adult learner apply what they have learned during and after each training session.
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