Mastering Tough Conversations: Turn Conflict into Clarity, Accountability, and Results
May
12
2026
(Tuesday)
Time
10:30 AM PDT | 01:30 PM EDT
Duration: 60 Minutes
24 Days Left To REGISTER
Id: 212269
Duration: 60 Minutes
24 Days Left To REGISTER
Id: 212269
Instructor
Paul Pelletier
Paul Pelletier
Overview
Conflict is inevitable-but poor handling is not. This high-impact session equips leaders with practical tools to confidently navigate difficult conversations, reduce escalation, and strengthen relationships. Participants will learn how to address issues early, communicate clearly, and turn tension into productive outcomes
Why you should Attend
- Avoiding or mishandling difficult conversations
- Escalating conflicts and strained relationships
- Lack of accountability and clarity
- Communication breakdowns
Areas Covered in the Session
- A proven framework for handling tough conversations
- Techniques to de-escalate tension and manage emotions
- How to address issues early without damaging trust
- Strategies to turn conflict into better decisions and outcomes
Who Will Benefit
- All
Speaker Profile
Paul Pelletier LL.B. CAPS PMP is a corporate lawyer, professional speaker, project manager and business leader specializing in workplace culture, conflict management, and leadership support. He is passionate about building teams that are high-performing, connected, resilient and conflict-ready. Paul is a regular presenter at conferences and represented by the National Speakers Bureau. He is also the author of two books, including The Workplace Bullying Handbook.
Paul’s clients include professional associations (healthcare, dental, construction, engineering, project management), policing organizations, universities, tech companies, airlines, travel industry companies, construction companies and all levels of government
Access Recorded Version
One Attendee / Group Attendees
Unlimited Viewing Recorded Version for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)