Manipulators at Work: Dealing with Narcissistic, Toxic, and Emotionally Abusive Colleagues
Id: 209771
Serena Ittoo
This session offers practical strategies for handling manipulation in high-pressure environments, equipping attendees with tools to protect themselves and their teams, understand manipulation patterns, and maintain professional boundaries.
Overview
This empowering and professional webinar explores how manipulation shows up in the workplace - and how to recognise, respond to, and protect yourself from narcissistic, toxic, and emotionally abusive behaviours. Attendees will learn to identify patterns, maintain composure, and build strong interpersonal boundaries that support psychological safety and self-leadership.
This session goes beyond surface-level advice, offering deep behavioural insight and real-world language frameworks for responding to manipulation without escalation. A must-attend for anyone working in fast-paced, high-pressure, or emotionally charged environments.
Why you should Attend
Toxic behaviours in the workplace are not always loud or obvious-but they are deeply damaging. If you’ve ever felt undermined, drained, or unsure of how to respond to difficult colleagues, this session will equip you with the insight, language, and tools to protect yourself and your team. You’ll leave with a stronger understanding of manipulation patterns, how to interrupt toxic cycles, and how to maintain professional boundaries without becoming reactive.
Areas Covered in the Session
- Common tactics used by narcissistic and toxic personalities
- How to recognise manipulation vs. conflict or miscommunication
- Emotional abuse in the workplace: signs, escalation, and cycles
- He impact of gaslighting, guilt-tripping, triangulation, and passive control
- How to respond: verbal scripts, tone control, and emotional boundaries
- Rebuilding your self-trust and professional clarity
- When and how to escalate (internally or legally)
- Protecting your energy: resilience, detachment, and mindset tools
- Q&A: confidential guidance on real workplace dynamics
Who Will Benefit
- Employees working in high-pressure or Emotionally Complex Teams
- HR Professionals and People Managers
- Team Leaders and Supervisors
- Mental Health First Aiders and DEI Champions
- Individuals Recovering from Toxic workplace Relationships
- Anyone seeking to build Emotional Safety and Personal power at work
Speaker Profile
Serena is a licensed Master NLP Practitioner and transformational coach specialising in helping professionals, leaders, and teams overcome anxiety, self-doubt, and workplace stress to unlock their full potential. With a results-driven yet empathetic approach, Serena empowers individuals and organisations to foster resilience, enhance focus, and cultivate a positive, thriving workplace environment.
Renowned for her ability to connect deeply with clients, Serena guides them through practical tools and strategies to reduce stress, improve confidence, and build emotional resilience. Her methods have transformed lives, from individuals seeking clarity in their personal lives to corporate leaders looking to navigate high-pressure environments with composure and impact.
Growing up, Serena was inspired by her mother, a Counsellor and Mentor, to embrace personal development early in life. This foundation shaped her ability to overcome challenges, and gave her a unique perspective on growth and resilience. Alongside her professional credentials, Serena holds a First-Class BSc in Songwriting & Music Production, demonstrating her creative and holistic approach to problem-solving and personal development.
Serena has also applied NLP techniques to overcome personal adversities, including bereavement, and has used these same tools to help others navigate change, develop mental clarity, and achieve their goals. Her own experiences fuel her passion for guiding others in crafting sustainable habits and building confidence in both their personal and professional lives.
Access Recorded Version
One Attendee / Group Attendees
Unlimited Viewing Recorded Version for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)