Investigating a Complaint in the Workplace

Duration:
60 Minutes  
Instructor
Dr. ArLyne Diamond

This webinar is designed to train managers and HR professionals in how to conduct a thorough and impartial workplace investigation.

Recorded
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This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, ...more

Overview

This webinar is designed to train managers and HR professionals in how to conduct a thorough and impartial workplace investigation. Complaints of sexual mis-conduct, harassment, bullying and abuse abound in today's workplace. Conducting workplace investigations is one of the most challenging management and HR duties, but also one of the most important. There is an ethical, moral and legal duty to investigate thoroughly, to recognize due process - and also to recognize and over-come the natural biases we as investigators bring to the situation.

Why you should Attend

You will learn when, how, and what to investigate. How to be empathic without agreeing, and how to deal with the alleged violator as fairly as possible. Proper techniques, decision-making and report writing will also be discussed.

Learning Objectives

In this course you will first be given examples of sexual harassment and the outcomes based on how the complaint was handled.  This will be followed by a brief summary of the laws pertaining to harassment and discrimination. Finally, we will focus on how to conduct an investigation in the workplace, keeping it neutral, comprehensive and fair.

Areas Covered in the Session

  • Who should conduct the investigation - and who should not and why
  • How to start  the process - being kind, empathic, but not agreeing to anyone
  • The importance of due process and not promising the wrong kind of confidentiality
  • Possible questions to ask
  • Your own biases - such as believing the first person and conformation bias
  • Effective policy and procedures
  • Interviewing witnesses, conducting evidence
  • Types of sanctions based on allegations
  • When for example to use mediation - when to call the police
  • Report writing

Who Will Benefit

  • Anyone being asked to conduct an investigation
  • HR Professionals
  • In-house counsel
  • Managers and Executives
  • Small Business Owners

Speaker Profile

Dr. ArLyne Diamond, Ph.D. is an internationally recognized Leadership, Management, Professional Development, and Organizational Development (O-D) consultant specializing in people and processes in the workplace. Multifaceted, Dr. Diamond has extensive experience in a wide range of disciplines (business, education, management, marketing, business ownership, psychology - and some economics and law as well). This enables her to see things from a variety of angles and to cleave to the essence of a problem quickly, offering her clients creative and practical solutions.

As the President and Founder of her consulting firm, Diamond Associates, which was established in 1981, Dr. Diamond's clients range from boards of directors and upper management to support staff in many industries, both public and private. This includes small business and professional practices, corporations, associations, service/charity organizations and government agencies (including police and fire). She works with individuals, teams and large groups. Dr. Diamond trains Boards of Directors and teaches several courses to board members and those striving for board appointments.

She is well known for her skill in large and small group process, including workshops in strategic planning, change management, conflict resolution, system streamlining, communication, management of people and projects, as well as board of directors development, committee and team training.

Her executive consulting/coaching and mentoring of individuals includes helping new CEOs grow into their position and learn how to create and work with executive teams, stakeholders, and others in their organization.

Dr. Diamond teaches a wide range of MBA university courses in Business, Organizational Development, Quality, Change Management, Persuasion/Negotiation, Marketing, and Leadership.

Born into a family and culture of service to others, ArLyne has been involved with many associations, service and charity organizations. She is currently active in politics, Rotary, and ProMatch, an organization dedicated to helping those out of work, where she offers workshops and a weekly drop-in helping people with finding themselves, resumes, interview skills and landing the job.

A prolific writer, she has published hundreds of articles and four books. In addition, Dr. Diamond publishes a monthly newsletter, "Diamonds to You" and is a guest writer for several newspapers.

Dr. Diamond is offering on-line courses through Proformative Academy. Her published books are: Training Your Board of Directors: A Manual for the CEOs, Board Members. Administrators and Executives of Corporations, Associations, Non-Profit and Religious Organizations. The "Please" and "Thank You" of Fund-Raising for Non-Profits Conflict in the Workplace: Causes and Cures Leading and Managing a Global Workforce She is currently completing two other books: one will be Roles and Responsibilities in the Workplace - which will accompany employee handbooks - and the other is Understanding the Culture of Company and Country. She has completed the research for a third book, Managing for Creativity.

she appears on radio and television and speaks to associations and community organization on a wide range of topics. Her style is informal, friendly, and informative.
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