This session provides a practical, step-by-step guide to using AI -particularly ChatGPT - within sales and marketing functions. Participants will learn how to apply AI tools to real-world tasks, from content creation and campaign planning to sales outreach and customer engagement.
The webinar focuses on actionable techniques, including how to write effective prompts, refine outputs, and integrate AI into workflows without compromising brand quality or customer trust. Attendees will leave with a clear framework for using AI to enhance productivity, creativity, and commercial performance.
Sales and marketing teams that fail to leverage AI effectively risk falling behind competitors who are using these tools to move faster, personalise better, and convert more customers. At the same time, improper use of AI can result in poor-quality content, brand inconsistency, and reduced trust.
This session equips professionals with practical, real-world strategies to use AI tools like ChatGPT effectively - helping you increase efficiency, improve performance, and drive measurable results.
Speaker Profile
Serena Ittoo Master NLP Practitioner & Transformational Coach for Workplace Wellness and Leadership Success
Serena is a licensed Master NLP Practitioner and transformational coach specialising in helping professionals, leaders, and teams overcome anxiety, self-doubt, and workplace stress to unlock their full potential. With a results-driven yet empathetic approach, Serena empowers individuals and organisations to foster resilience, enhance focus, and cultivate a positive, thriving workplace environment.
Renowned for her ability to connect deeply with clients, Serena guides them through practical tools and strategies to reduce stress, improve confidence, and build emotional resilience. Her methods have transformed lives, from individuals seeking clarity in their personal lives to corporate leaders looking to navigate high-pressure environments with composure and impact.
Growing up, Serena was inspired by her mother, a Counsellor and Mentor, to embrace personal development early in life. This foundation shaped her ability to overcome challenges, and gave her a unique perspective on growth and resilience. Alongside her professional credentials, Serena holds a First-Class BSc in Songwriting & Music Production, demonstrating her creative and holistic approach to problem-solving and personal development.
Serena has also applied NLP techniques to overcome personal adversities, including bereavement, and has used these same tools to help others navigate change, develop mental clarity, and achieve their goals. Her own experiences fuel her passion for guiding others in crafting sustainable habits and building confidence in both their personal and professional lives.