This session provides a structured and professional approach to understanding and managing difficult employees. Participants will learn to identify different types of challenging behaviors and explore the underlying causes behind them. The focus is on developing communication strategies that are firm, respectful, and solution-oriented.
The session emphasizes maintaining professionalism, addressing issues constructively, and creating a work environment that encourages accountability and mutual respect
This session equips participants with the skills needed to confidently handle challenging interpersonal situations. It enhances communication, conflict resolution, and leadership effectiveness in real-world environments.
Speaker Profile
Sneha Johnson is a university-level educator and professional skills trainer with a strong academic foundation and hands-on teaching experience in higher education. She holds a Bachelor of Business Administration (BBA) and a Master of Business Administration (MBA) in Tourism and Travel Management. Her training focus areas include professional communication, workplace readiness, productivity, time management, emotional intelligence, and adaptability skills that are essential for students transitioning from academic environments to professional workplaces. Sneha has hands-on experience training university students and young professionals, helping them develop discipline, focus, confidence, and performance-oriented habits. Her training style emphasizes clarity, empathy, and practical application, enabling learners to immediately implement strategies discussed during sessions. As a professor, she is experienced in delivering structured and engaging learning sessions tailored to diverse student groups. Her teaching approach integrates interactive discussions, real-life workplace scenarios, reflective activities, and guided exercises to maintain student engagement. She prioritizes learner participation, clear communication, and outcome-based learning, ensuring that students gain practical value from every session.