Feedback and Recognition the Right Way

March
25
2026 (Wednesday)
Time 12:00 PM PDT | 03:00 PM EDT
Duration: 60 Minutes
64 Days Left To REGISTER
Id: 211329
Instructor
Maria Garaitonandia 
Live
Recorded
Live + Recorded
Refund Policy

Overview

This course delves into the critical role of feedback and recognition in employee engagement. It discusses the alarming costs of poor engagement and transitions into how recognition can significantly uplift morale and motivation. Participants will learn the STAR/AR method an effective framework for delivering both positive and corrective feedback confidently and constructively.

Why you should Attend

Are you looking to enhance team dynamics and improve overall productivity? This course offers essential strategies in feedback and recognition that not only elevate morale but also foster a culture of meaningful acknowledgment. Discover how to effectively use recognition as a powerful motivator.

Areas Covered in the Session

  • Overview of Gallup's engagement survey results and the high costs of poor engagement
  • The impact of recognition on morale and organizational success
  • Introduction to the STAR/AR feedback method:
    • Situation: Describing the context
    • Task: Explaining the task performed
    • Action: Outlining the action taken, ensuring neutrality
    • Result: Discussing the outcome and its relevance 
    • AR (Alternate Action & Result): Providing corrective feedback if needed
  • Techniques to ensure feedback aligns with team goals and is constructively received

Who Will Benefit

  • HR Professionals
  • Team Leaders
  • Project Managers
  • Anyone responsible for Team Management and Development

Speaker Profile

Maria Garaitonandia specializes in global leadership development training and coaching. She has over twenty years of experience working with clients in both the US and Latin America at all levels and across many industries. Maria offers clients solutions in leadership competencies, including intercultural and global team management, effective communication, and coaching.

Maria has worked extensively in Latin America facilitating courses such as Service Excellence, Coaching and Feedback, Presentation Skills, Effective Communication, Time Management, Negotiation and Teambuilding. She specializes in Leadership Skills development programs which combine learning, case practice and coaching for quantifiable results for her clients. She coaches senior leaders seeking to improve motivation and synergy within their teams. She has experience in various industries including Telecommunications, Banking, Mining, Manufacturing and Pharmaceuticals.

Maria is also an adjunct professor at AGM University in Orlando, teaching Effective Communication. She was also a professor at Monterrey Tec University, Cuernavaca Campus in Mexico for nine years, teaching among other things, Intercultural Communication, Doing Business in the Global Marketplace.

Maria holds a B.A. in International Relations and a certificate in Latin American Studies from St. Joseph's University in Philadelphia and a M.S. in Management and Organizational Development from Alliant International University in Mexico City.
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