Delivering Difficult Messages with Confidence: How to Communicate Bad News Without Damaging Relationships
May
28
2026
(Thursday)
Time
10:30 AM PDT | 01:30 PM EDT
Duration: 60 Minutes
26 Days Left To REGISTER
Id: 212272
Duration: 60 Minutes
26 Days Left To REGISTER
Id: 212272
Instructor
Paul Pelletier
Paul Pelletier
Overview
Leaders regularly deliver bad news-budget cuts, performance concerns, project changes. Done poorly, it damages trust. Done well, it strengthens credibility. This session provides a structured approach to delivering difficult messages with clarity, empathy, and professionalism.
Why you should Attend
- Fear of delivering bad news
- Emotional reactions from stakeholders
- Miscommunication and misunderstanding
- Damaged relationships
Areas Covered in the Session
- A step-by-step approach to delivering difficult messages
- How to prepare and frame conversations effectively
- Techniques to manage reactions and maintain trust
- Turning difficult conversations into leadership opportunities
Who Will Benefit
- All
Speaker Profile
Paul Pelletier LL.B. CAPS PMP is a corporate lawyer, professional speaker, project manager and business leader specializing in workplace culture, conflict management, and leadership support. He is passionate about building teams that are high-performing, connected, resilient and conflict-ready. Paul is a regular presenter at conferences and represented by the National Speakers Bureau. He is also the author of two books, including The Workplace Bullying Handbook.
Paul’s clients include professional associations (healthcare, dental, construction, engineering, project management), policing organizations, universities, tech companies, airlines, travel industry companies, construction companies and all levels of government
Access Recorded Version
One Attendee / Group Attendees
Unlimited Viewing Recorded Version for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)