Dealing with Toxic People
60 Minutes
Michael Healey
There are challenges in dealing with people who bring toxicity to the interaction.
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This activity has been approved for
1 HR
(General) recertification credit hours toward aPHR,
Overview
There are challenges in dealing with people who bring toxicity to the interaction. One challenge is managing the impact it has on us - the other challenge is how to respond effectively - in essence - in ways that continue to allow us to get the job done and maintain a working relationship.
In this webinar, you will learn key strategies, tactics and skills to protect your emotional and psychological well-being, while at the same time not letting the other person control or dominate.
Why you should Attend
- You work in a team or group environment
- You interact with the public
- You have a team leadership role
- You want to have less stress and more control of interactions
Areas Covered in the Session
- The drivers of toxic behaviour - why they do what they do
- Specific tactics, tips and tools for responding to toxic communications
- How to stay centered and present when faced with toxicity
- A key to relieving your own frustration
- How to get work done, have effective communications and not let them control your life
Who Will Benefit
- People from all organizational levels can benefit from these strategies
Speaker Profile
From large multi-national to entrepreneurial organizations, government and NGO's, and across the spectrum of executive, senior managers, supervisors and staff.
Access Recorded Version
One Attendee / Group Attendees
Unlimited Viewing Recorded Version for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)