Dealing with Toxic People
90 Minutes
Michael Healey
There are challenges in dealing with people who bring toxicity to the interaction
The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
This activity has been approved for
1.5 HR
(General) recertification credit hours toward aPHR,
Overview
There are challenges in dealing with people who bring toxicity to the interaction. One challenge is managing the impact it has on us - the other challenge is how to respond effectively - in essence - in ways that continue to allow us to get the job done and maintain a working relationship.
In this webinar, you will learn key strategies, tactics and skills to protect your emotional and psychological well-being, while at the same time not letting the other person control or dominate.
Why you should Attend
- You work in a team or group environment
- You interact with the public
- You have a team leadership role
- You want to have less stress and more control of interactions
Areas Covered in the Session
- The drivers of toxic behaviour - why they do what they do
- Specific tactics, tips and tools for responding to toxic communications
- How to stay centered and present when faced with toxicity
- A key to relieving your own frustrating
- How to get work done, have effective communications and not let them control your life
Who Will Benefit
- People from all organizational levels can benefit from these strategies
Speaker Profile
From large multi-national to entrepreneurial organizations, government and NGO's, and across the spectrum of executive, senior managers, supervisors and staff.
Access Recorded Version
One Attendee / Group Attendees
Unlimited Viewing Recorded Version for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)