Customer Service: Customers Only Want Two Things: Winning Loyalty in a Competitive World
Duration: 60 Minutes
63 Days Left To REGISTER
Kevin R. Miller
There is a big difference between merely satisfying your customers and winning their true loyalty.
Overview
There is a big difference between merely satisfying your customers and winning their true loyalty. In this webinar you will learn how to win loyalty as you do the two things customers want: Solve my problem and Leave me Feeling Great about the Experience. You will leave this webinar with dozens of practical ideas on how to positively interact with every customer in a way that leaves them LOYAL to you and your organization. This webinar is ideal for businesses, non-profits, schools and civic and government teams.
Why you should Attend
In this webinar you will learn how to transform every customer into a loyal customer. Loyal customers do four things:
- They return
- They buy more or use more of your services
- They recommend you to others and
- They offer valuable feedback
All of these things work together to create an experience that attracts and retains great customers: the lifeblood of your success. Watch for the second webinar in this series about how to work with difficult customers.
Areas Covered in the Session
- How loyalty is much higher than mere satisfaction in your customers
- Loyalty comes when people experience not just your product but the overall feeling of how they are welcomed and treated.
- Customers fundamentally only want two things:
- Solve my Problem and
- Leave me Feeling Great about the Experience. Since they expect the first, it only wins satisfaction is is how they feel about the experience that wins higher loyalty
- You will receive dozens of Hot Tips on how to do things that impress customers and win their loyalty
Who Will Benefit
- Customer Service Staff
- Managers
- Marketing Leaders
- All those who interact with customers in person or on the phone
Speaker Profile
He and his team facilitate workshops and courses in dozens of subject areas, ranging from leadership and winning customer loyalty to strategic planning and effective communication. Kevin earned a degree in business management from Brigham Young University and three graduate degrees in adult and continuing education, secondary education and Strategy and Operations.
Kevin is a retired active-duty Army officer and has lived extensively in Asia and Europe. He and his wife Denise enjoy traveling and his work has taken them to Greece, Italy, Spain, Japan, the Philippines, Europe, China, India, Oman, Dubai and many other places. They enjoy time with their four adult children and six grandchildren and live in Springville, Utah.
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Unlimited Viewing Recorded Version for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)