Customer First Thinking

May
13
2026 (Wednesday)
Time 10:00 AM PDT | 01:00 PM EDT
Duration: 60 Minutes
111 Days Left To REGISTER
Id: 210821
Instructor
Larry Hammond 
Live
Recorded
Live + Recorded
Refund Policy

Overview

What does it mean to provide great customer service? How can you ensure that every customer has an exceptional experience with your company when they reach out for help? Learn how to put your customer service support at the top of the game in your industry.

Organizations that thrive put the customer at the center of every decision. This training empowers participants to adopt a customer-first mindset – shaping strategies, services and interactions around the needs of those they serve. Learners will discover how to build stronger relationships, deliver greater value and create lasting loyalty.

Why you should Attend

After attending this webinar, you will be able to align organizational goals with customer priorities for win-win outcomes.

After attending this webinar, you will be able to identify customer needs and expectations through empathy and active listening.

After attending this webinar, you will be able to understand the principles of customer-first thinking and why they drive success. 

After attending this webinar, you will be able to discuss how combining product knowledge, engaged employees and accountability, your businesses' customers will be taken to the next level.

Areas Covered in the Session

  • Why customer service is so important to organizational success
  • Customer service skills
  • Dealing with Difficult Customers
  • Emotional Intelligence
  • The value of engaged customer service staff
  • Creating a new customer-centric culture

Who Will Benefit

  • Customer -facing staff
  • Leadership Teams and customers

Speaker Profile

Larry Hammond, Sr. - Leadership Training Consultant
Through his workshops, strategy sessions and keynote addresses, Larry focuses on helping organizations, that are stuck in “the way it has always been done” thinking without ever achieving true satisfaction, to transform. By producing an organizational culture that creates a contagious leadership environment, Larry helps them to achieve maximum performance, increase employee retention, and heightened employee engagement. Larry Hammond, Sr. is a Certified StrengthsFinder® Coach and a Performance Improvement Consultant and has a strong background in organizational development, strategic planning, institutional communication, leadership development and change management.

Larry’s focus has been on developing teams around strengths, maximizing talent on teams, increasing employee engagement, developing Strengths Based leadership, and initiating and designing sustainable strengths-based programs for organizations. Outside of speaking, workshop facilitation and coaching, Mr. Hammond writes extensively on Strengths, Talent Development, Leadership Development and Strengths-based sustainability within organizations. Prior to facilitating and training, Mr. Hammond had over two decades of experience in leading and developing project teams.

He works in partnership with individuals, corporations, agencies and educational institutions. He provides executive leadership and coaching to shape the 21st century diverse workforce environment. He has influenced quality enhancements in executive management, policy development and streamlining processes. He offers the unique combination of hands-on administration that maximizes organizational effectiveness, ensures efficiency and people-oriented guidance that yields productivity.
Access Recorded Version
One Attendee / Group Attendees

Unlimited Viewing Recorded Version for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)