Conflict Resolution - Prevent, De-escalate, Resolve
Duration: 60 Minutes
15 Days Left To REGISTER
Id: 210433
Serena Ittoo
Overview
This impactful webinar provides clear, actionable guidance on how to prevent, de-escalate, and resolve conflict in the workplace. Using a combination of behavioural science, communication strategy, and emotional regulation tools, this session helps participants stay composed under pressure, address tension head-on, and shift conversations from confrontation to collaboration. Whether dealing with peer friction, performance pushback, or team-wide tension, this session is your conflict playbook for 2025 and beyond.
Why you should Attend
Most professionals fear conflict or mishandle it - either by avoiding it entirely, reacting emotionally, or escalating unnecessarily. This session equips you with proven tools to stay calm, communicate clearly, and take the lead in tense situations - even if you’re not in a formal leadership role. You’ll walk away knowing exactly how to prevent small tensions from becoming big problems, and how to restore respect, accountability, and professionalism when things go off track.
Areas Covered in the Session
- The real cost of unresolved conflict - and how to intervene early
- Understanding the emotional cycle of conflict escalation
- How to stay emotionally grounded in high-stakes conversations
- Prevention strategies: setting expectations and boundaries early
- De-escalation tools: tone, pace, pacing, and phrasing
- Structuring difficult conversations for clarity and fairness
- Resetting relationships after conflict
- Proactive reflection to prevent repeat breakdowns
Who Will Benefit
- Team Leaders and Supervisors
- HR and People Professionals
- Managers at all levels
- High-Potential Talent Stepping into Leadership
- Professionals in Emotionally Demanding Roles
- Anyone Responsible for Maintaining Team Cohesion
Speaker Profile
Serena is a licensed Master NLP Practitioner and transformational coach specialising in helping professionals, leaders, and teams overcome anxiety, self-doubt, and workplace stress to unlock their full potential. With a results-driven yet empathetic approach, Serena empowers individuals and organisations to foster resilience, enhance focus, and cultivate a positive, thriving workplace environment.
Renowned for her ability to connect deeply with clients, Serena guides them through practical tools and strategies to reduce stress, improve confidence, and build emotional resilience. Her methods have transformed lives, from individuals seeking clarity in their personal lives to corporate leaders looking to navigate high-pressure environments with composure and impact.
Growing up, Serena was inspired by her mother, a Counsellor and Mentor, to embrace personal development early in life. This foundation shaped her ability to overcome challenges, and gave her a unique perspective on growth and resilience. Alongside her professional credentials, Serena holds a First-Class BSc in Songwriting & Music Production, demonstrating her creative and holistic approach to problem-solving and personal development.
Serena has also applied NLP techniques to overcome personal adversities, including bereavement, and has used these same tools to help others navigate change, develop mental clarity, and achieve their goals. Her own experiences fuel her passion for guiding others in crafting sustainable habits and building confidence in both their personal and professional lives.
Access Recorded Version
One Attendee / Group Attendees
Unlimited Viewing Recorded Version for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)