3-day Virtual Seminar

Behavioral Issues, Conflict and Incivility in the Workplace: Best Practices, Coping Strategies and Tips

The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org." ...more

Overview

Behavioural issues and conflict in the workplace are inevitable. Whenever you have diverse groups of people working together on a daily basis, conflict will arise. Each employee brings to the workplace a unique set of attitudes, ideals and beliefs that may differ from that of their coworkers. In addition to Behavioural issues and conflict, the issue of workplace incivility and the negative impact it has on your organization's culture is monumental. Unresolved Behavioural issues, conflict and incivility often result in loss of revenue, productivity, the stifling of creativity, and the creation of barriers to cooperation and collaboration.

It’s helpful to view Behavioural issues, conflict and incivility in your workplace as opportunities. Within every employee issue, there is the potential for tremendous teaching and learning opportunities. There is also the potential for growth and development. When you address divergent positions properly, you can stimulate innovation and learning in ways you can't imagine.

Problematic behaviour or conduct usually develops over time. As a Manager or Supervisor, the more proactive you are in dealing with these problems the more likely it is that you will increase your chances for a positive outcome. Conflict and Behavioural issues that are avoided or ignored will only fester and grow into resentment.

Join us to learn about the necessary tools and information you need to effectively and confidently address workplace issues, conflict and incivility in your organization.

Why you should Attend

• Defining Workplace Incivility
  
• Positive and Negative Outcomes of Conflict
  
• The High Cost of Performance and Productivity Problems
  
• Working Knowledge of Employment Law
  
• Workplace Behavioural Issues and Strategies to Address Them
  
• Role of Performance Management and Evaluations
  
• Business Goals of an Investigation

Areas Covered in the Session

• 3 Major Ways Incivility Manifests in Your Organization
  
• Impact of Incivility in the Workplace
  
• Forms of Incivility
  
• Bullying in Workplace
  
• Tips for Enhancing and Building Civility
  
• Coping Strategies
  
• Hiring for Civility
  
• Practices for a Healthy Workplace
  
• Importance of Solid Documentation
  
• Effective Methods for Supplying Feedback
  
• Progressive Discipline
  
• Investigating Complaints
  
• Conducting an Investigation
  
• Appointing the Right Investigator
  
• The Interview Process

Who Will Benefit

• HR Professionals
  
• Managers
  
• Senior Leadership
  
• Supervisors
  
• Operations Professionals
  
• Employees
  
• All Employers
  
• All Employer Representatives
  
• Business Owners
  
• Compliance Professionals