This session explores the limitations of AI in sales and marketing and what they mean for real-world business use. Participants will gain a clear understanding of why AI errors occur, how they impact marketing outputs and sales interactions, and what safeguards organisations must implement.
The webinar provides practical strategies for balancing AI-driven efficiency with human oversight - ensuring that AI enhances marketing performance and sales outcomes without compromising accuracy, trust, or compliance.
AI-generated errors in sales and marketing can lead to misinformation, brand damage, compliance risks, and lost revenue. Many organisations are scaling AI usage without fully understanding how inaccuracies can impact customer trust and campaign effectiveness.
This session equips professionals with the insight and frameworks needed to use AI confidently - maximising efficiency while safeguarding accuracy, brand reputation, and customer relationships.
Speaker Profile
Serena Ittoo Master NLP Practitioner & Transformational Coach for Workplace Wellness and Leadership Success
Serena is a licensed Master NLP Practitioner and transformational coach specialising in helping professionals, leaders, and teams overcome anxiety, self-doubt, and workplace stress to unlock their full potential. With a results-driven yet empathetic approach, Serena empowers individuals and organisations to foster resilience, enhance focus, and cultivate a positive, thriving workplace environment.
Renowned for her ability to connect deeply with clients, Serena guides them through practical tools and strategies to reduce stress, improve confidence, and build emotional resilience. Her methods have transformed lives, from individuals seeking clarity in their personal lives to corporate leaders looking to navigate high-pressure environments with composure and impact.
Growing up, Serena was inspired by her mother, a Counsellor and Mentor, to embrace personal development early in life. This foundation shaped her ability to overcome challenges, and gave her a unique perspective on growth and resilience. Alongside her professional credentials, Serena holds a First-Class BSc in Songwriting & Music Production, demonstrating her creative and holistic approach to problem-solving and personal development.
Serena has also applied NLP techniques to overcome personal adversities, including bereavement, and has used these same tools to help others navigate change, develop mental clarity, and achieve their goals. Her own experiences fuel her passion for guiding others in crafting sustainable habits and building confidence in both their personal and professional lives.