This session explores the inherent limitations of AI systems and the implications for business use. Participants will gain a clear understanding of why AI errors occur, why they may never be fully eliminated, and what this means for organisational decision-making, compliance, and risk management.
The webinar provides practical frameworks for integrating AI responsibly - balancing automation with human oversight, implementing governance structures, and ensuring that AI enhances rather than undermines business performance.
Over-reliance on AI without understanding its limitations can expose organisations to significant risks - including incorrect decision-making, compliance breaches, reputational damage, and operational inefficiencies. Many businesses are adopting AI at speed, without implementing the governance and oversight required to manage these risks.
This session equips leaders and professionals with a clear understanding of where AI can fail - and how to use it responsibly, strategically, and safely within business environments.
Speaker Profile
Serena Ittoo Master NLP Practitioner & Transformational Coach for Workplace Wellness and Leadership Success
Serena is a licensed Master NLP Practitioner and transformational coach specialising in helping professionals, leaders, and teams overcome anxiety, self-doubt, and workplace stress to unlock their full potential. With a results-driven yet empathetic approach, Serena empowers individuals and organisations to foster resilience, enhance focus, and cultivate a positive, thriving workplace environment.
Renowned for her ability to connect deeply with clients, Serena guides them through practical tools and strategies to reduce stress, improve confidence, and build emotional resilience. Her methods have transformed lives, from individuals seeking clarity in their personal lives to corporate leaders looking to navigate high-pressure environments with composure and impact.
Growing up, Serena was inspired by her mother, a Counsellor and Mentor, to embrace personal development early in life. This foundation shaped her ability to overcome challenges, and gave her a unique perspective on growth and resilience. Alongside her professional credentials, Serena holds a First-Class BSc in Songwriting & Music Production, demonstrating her creative and holistic approach to problem-solving and personal development.
Serena has also applied NLP techniques to overcome personal adversities, including bereavement, and has used these same tools to help others navigate change, develop mental clarity, and achieve their goals. Her own experiences fuel her passion for guiding others in crafting sustainable habits and building confidence in both their personal and professional lives.