Addressing Conflicts in Unionised Workplace: The Grievance Process
Duration: 60 Minutes
9 Days Left To REGISTER
Id: 210427
Serena Ittoo
Overview
This practical webinar explores how to professionally handle grievances in unionized settings. It explains the typical steps of the grievance process, outlines management’s obligations and rights, and shares best practices for effective resolution. Participants will learn how to navigate conflicts with union representatives, maintain documentation, and approach grievance hearings with clarity and confidence
Why you should Attend
This session provides a focused overview of the grievance process from the employer's perspective, equipping HR professionals, managers, and operations leaders with the tools to respond effectively and confidently. Whether you're new to union dynamics or refining your approach, this webinar offers critical insight into conflict resolution protocols that uphold fairness while protecting management's interests.
Areas Covered in the Session
- What qualifies as a grievance under a union contract
- The formal stages of the grievance process
- Employer obligations at each step
- The role of HR, supervisors, and union reps
- Responding to grievances professionally and lawfully
- Preparing for grievance meetings and documentation
- Strategies for resolution before escalation
- Avoiding retaliation or procedural missteps
Who Will Benefit
- HR Managers and Employee Relations Specialists
- Operations and Departmental Leaders
- Labor Relations Professionals
- In-house Counsel and Compliance Officers
- Supervisors working in unionized environments
Speaker Profile
Serena is a licensed Master NLP Practitioner and transformational coach specialising in helping professionals, leaders, and teams overcome anxiety, self-doubt, and workplace stress to unlock their full potential. With a results-driven yet empathetic approach, Serena empowers individuals and organisations to foster resilience, enhance focus, and cultivate a positive, thriving workplace environment.
Renowned for her ability to connect deeply with clients, Serena guides them through practical tools and strategies to reduce stress, improve confidence, and build emotional resilience. Her methods have transformed lives, from individuals seeking clarity in their personal lives to corporate leaders looking to navigate high-pressure environments with composure and impact.
Growing up, Serena was inspired by her mother, a Counsellor and Mentor, to embrace personal development early in life. This foundation shaped her ability to overcome challenges, and gave her a unique perspective on growth and resilience. Alongside her professional credentials, Serena holds a First-Class BSc in Songwriting & Music Production, demonstrating her creative and holistic approach to problem-solving and personal development.
Serena has also applied NLP techniques to overcome personal adversities, including bereavement, and has used these same tools to help others navigate change, develop mental clarity, and achieve their goals. Her own experiences fuel her passion for guiding others in crafting sustainable habits and building confidence in both their personal and professional lives.
Access Recorded Version
One Attendee / Group Attendees
Unlimited Viewing Recorded Version for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)