Conflict Management
Id: 210123
Serena Ittoo
This webinar trains participants to effectively manage conflicts by enhancing clarity, confidence, and strategic empathy. It offers tools for proactively addressing challenging situations, reducing emotional reactivity, and converting workplace disputes into chances for positive transformation.
The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
This activity has been approved for
1 HR
(General) recertification credit hours toward aPHR,
Overview
This session offers a practical, psychology-informed guide to managing conflict in professional settings. Participants will learn how to identify the root causes of conflict, communicate assertively under pressure, and mediate difficult dynamics with professionalism and tact. Using proven frameworks drawn from coaching, behavioural science, and corporate leadership, this session helps attendees reduce unnecessary tension and protect performance - even in high-stakes or emotionally charged situations.
Why you should Attend
Unresolved conflict costs teams more than just time - it erodes morale, weakens culture, and impacts business outcomes. This session empowers you to navigate conflict with clarity, confidence, and strategic empathy. Whether you're leading a team or managing peer-level tension, you’ll gain tools to manage difficult situations proactively, reduce emotional reactivity, and turn workplace disagreements into catalysts for constructive change.
Areas Covered in the Session
- Understanding the psychology of workplace conflict
- Identifying the difference between tension, disagreement, and toxic behaviour
- Emotional regulation strategies to manage personal reactions
- Frameworks for assertive, non-aggressive communication
- Practical steps for preparing and holding difficult conversations
- Mediating disputes as a manager or peer
- Rebuilding trust and restoring professionalism post-conflict
- Setting healthy boundaries without escalating tension
- Reflection strategies to prevent repeat patterns
Who Will Benefit
- Line Managers and Team Leaders Navigating Interpersonal Challenges
- HR and People Professionals Mediating Employee Conflict
- Individuals Working in High-pressure, Collaborative Environments
- Professionals Prone to People-pleasing, Avoidance, or Overreaction During Conflict
- Anyone Wanting to Improve their Emotional Intelligence and Leadership Presence
Speaker Profile
Serena is a licensed Master NLP Practitioner and transformational coach specialising in helping professionals, leaders, and teams overcome anxiety, self-doubt, and workplace stress to unlock their full potential. With a results-driven yet empathetic approach, Serena empowers individuals and organisations to foster resilience, enhance focus, and cultivate a positive, thriving workplace environment.
Renowned for her ability to connect deeply with clients, Serena guides them through practical tools and strategies to reduce stress, improve confidence, and build emotional resilience. Her methods have transformed lives, from individuals seeking clarity in their personal lives to corporate leaders looking to navigate high-pressure environments with composure and impact.
Growing up, Serena was inspired by her mother, a Counsellor and Mentor, to embrace personal development early in life. This foundation shaped her ability to overcome challenges, and gave her a unique perspective on growth and resilience. Alongside her professional credentials, Serena holds a First-Class BSc in Songwriting & Music Production, demonstrating her creative and holistic approach to problem-solving and personal development.
Serena has also applied NLP techniques to overcome personal adversities, including bereavement, and has used these same tools to help others navigate change, develop mental clarity, and achieve their goals. Her own experiences fuel her passion for guiding others in crafting sustainable habits and building confidence in both their personal and professional lives.
Access Recorded Version
One Attendee / Group Attendees
Unlimited Viewing Recorded Version for 6 months ( Access information will be emailed 24 hours after the completion of live webinar)